FAQ's, Shipping & Returns

All of your questions answered here about ordering, shipping, and returning. If you don't see the answer to your question below, feel free to email us: hello@welcomehomepress.com

Any child and family will love reading The House Hunt! We wrote this book for families who are in the process of finding a new home. These books and game make a wonderful gift for real estate professionals to give to their clients with young children.

Absolutely! You can purchase the activity book without the storybook, but we highly recommend you purchase both! The hardcover story book features a dust jacket and beautiful illustrations. It makes a great keepsake during the moving process.

Once you place an order, please allow 1-3 business days for processing. Once the package ships, please allow 5-8 business days for your package to arrive. 

The House Hunt was written to help kids understand the homebuying process. We suggest giving The House Hunt book and activity book to any child at the beginning of their house hunt. For families with more than one child, we suggest one hardcover story book and one memory match card game per family, and one activity book for each child.

Welcome Home Press offers two options for personalized labels. We offer a free label download with every purchase. This download comes with a Canva template that can be customized and printed on your home printer or sent to your favorite print shop. We recommend using printable sticker paper. 

We also offer a design and print service for your labels. If you select this option, you will receive an email after your purchase, asking you for the following information:

-Name

-Company Name/ Team Name

-Phone Number

-Email

-Website

 

We will also ask that you email your headshot & logo to hello@welcomehomepress.com

Please allow an extra 2-3 business days for processing if you purchase custom labels. 

Yes! 10% off when you purchase 10+

15% off when you purchase 25+

20% off when you purchase 50+

To inquire about wholesale orders please email hello@welcomehomepress.com

We LOVE visiting schools! To inquire about school visits, please email hello@welcomehomepress.com

Welcome Home Press loves to share our books with real estate agents, lenders, builders, developers and title companies. To have Welcome Home Press at your event, team meeting, or conference, please email hello@welcomehomepress.com

Shipping

All orders will be processed within 1-3 business days if standard shipping is selected. Once shipped, the estimated arrival time is within 5-8 business days.

If you need your order sooner, priority shipping is available for an additional fee.

*Welcome Home Press does not ship on Saturdays, Sundays or holidays. 

*While we do all we can to ensure your order arrives promptly, Welcome Home Press cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.

Orders under $50 have a shipping rate of $4.90

Orders over $50 qualify for free shipping.

Currently, Welcome Home Press only ships within the United States.

Once you've placed your order, you will receive a confirmation email. As soon as your order is processed and shipped, you will receive an email with a tracking number. You can check the status of your order any time by clicking the link in your email or by entering your tracking number at the corresponding shipping company.

Welcome Home Press is not responsible for lost or stolen packages. Please confirm your address is correct before submitting your order.

Please Note

If you package arrives damaged, please email us within 24 hours of receiving your package at the email below with the following information:

Attn: Website Orders in the subject line. Please include full name, order number and a photo of the damaged/defective item. Please do not return damaged merchandise without contacting the store first.

Return & Exchange Policy

We want our customers to be completely happy with their order! 

If an item is damaged or incorrect, it must be reported within 10 days of the shipped date. Please email us immediately at hello@welcomehomepress.com with the following information:

Attn: Website Orders in the subject line. Please include full name, order number and a photo of the damaged/defective item. Please do not return damaged merchandise without contacting the store first.

Merchandise must be returned in original condition and must be received within 30 days of the purchase date. No refunds will be issued outside of the return date policy. Books with custom labels are not eligible for return, unless a mistake was made on behalf of Welcome Home Press.